Hello, Antika Store customers. Our goal in our store is to ensure customer satisfaction, so we provide a return and exchange service according to the following conditions:
Exchange Policy:
- Contact customer service within 24 hours of receiving the shipment; exchanges will not be accepted after this time.
- The product must not be used at all, as no return or exchange will be accepted for any used or damaged product (the product will be inspected and verified by us).
- Take a full photo of the product with all its accessories to confirm it has not been used or affected.
- Cancellation of the order is not allowed during the exchange process.
- A shipping label will be sent after transferring the estimated exchange fee of 50 to SMSA company (this amount is transferred to the store’s account, and the store prints the shipping label from the shipping company).
- If the mistake is on the store’s part, all exchange fees will be borne by us, and the customer will not pay any amount. For example, if size 43 was ordered and size 42 was sent by mistake, the exchange will be free.
- The estimated time to send the exchanged shoes is 5-12 working days after receiving the customer’s shipment, and this period may extend if the shoes or size are not available in our stock.
- There is no policy for two sizes shipping and choosing the appropriate size.
Exchange Method:
Product delivery procedures for exchange:
1- Ensure all product items are in the box.
2- Visit the nearest SMSA branch.
3- Open the shipping invoice photo.
4- Deliver the product (and request them to pack it in the shipping bag).
Thank you, may God bless you. As soon as we receive the product, we will start processing the replacement.
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Return Policy:
1- Contact customer service within 24 hours of receiving the order; returns will not be accepted after this period.
2- The product must not be used at all, as no return or exchange will be accepted for any used or damaged product (the product will be inspected and verified by us).
3- Take a full photo of the product with all its accessories to confirm it has not been used or affected.
4- The customer has the right to return the shoes if they are in their original condition and not used; a photo must be taken by the customer to verify.
5- If there is a manufacturing defect or an error in the order, the return will be free.
6- Returns will not be accepted if the customer has previously exchanged the product.
Return Fees:
A fixed return fee of 50 will be deducted from the order value.
The estimated time to transfer the money to the customer is 3-5 working days after receiving and inspecting the order.
Return Procedure:
Product delivery procedures for return:
1- Ensure all product items are in the box.
2- Visit the nearest SMSA branch.
3- Open the shipping invoice photo.
4- Deliver the product (and request them to pack it in the shipping bag).
As soon as we receive the product, the return process will begin after inspection by Antika Store.
